ORDER & ReturnS
RETURNS:
Returned items must be unused, unworn, unwashed, and undamaged. They must be returned in their original packaging and in original condition, with all components, including but not limited to: hangers, bags, hang tags on garments, shoe boxes, dust bags, cases and gift boxes.
*PRE-ORDERS:
(A pre-order is an agreement between Brave GentleMan and the customer to make an item specifically for that customer in exchange for a discount, and is relied upon to fund production.) Pre-orders are exchangeable for sizing errors or damage. A new pair, a corrected size, different style or store credit may be issued for pre-order exchanges. However, pre-orders are non-refundable.
A request to return any item must be made within 14 days of the date on which the item(s) was shipped to you. The return can be refunded to you in one of two ways: (1) BraveGentleMan store credits (product exchange) or (2) a refund in the original form of payment. Brave GentleMan will not refund shipping changes on a refund or exchange unless the product(s) arrived damaged or the incorrect order was sent. If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return or by contacting our Customer Support and including a note in your return package.
If you choose a refund in the original form of payment for any reasons other than a product that arrived damaged or a product arrived that was a size or item other than what you ordered, the original shipping costs are deducted from the refund (you pay for the shipping) and there is a 10% restocking fee.
If you request a refund in the original form of payment and used any BraveGentleMan store credits to purchase such item, those BraveGentleMan store credits will be reinstated in lieu receiving a refund for that portion of the purchase, minus shipping costs. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card, mius shipping costs. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, you must contact our Customer Support and you will receive your refund in BraveGentleMan credits.
Returns and exchanges should be shipped (including a note requesting an exchange or refund) to:
Brave Gentleman
attn: Returns
697 Grand st
PMB #133
Brooklyn NY 11211
RETURN ORDERED ITEMS
Please fill out the form below to return or exchange an item. Please also download this return label and include it with your return/exchange.